Wednesday, April 13, 2011
I worked in a call center for 7 months
I worked in a call center for 7 months. Well, 6 months, 9 days, 2 hours and 45 minutes to be exact. This job changed my life. I feel like I'm 10 years younger mentally because everyone that worked there seemed to be at least 10 years younger. I know now that it is truly possible to be a drug addict of any sort, have 10,000 tattoos, have several misdemeanors (no felons please) and still have what faintly resembles an office job. Although this may seem a little off, it is good information to know if you like to enhance your mood with any foreign substance. I have seen things in that call center that would make any drama queen squeal for an application. I saw the paramedics three times. A heat stroke victim, a diabetic fall out and a suicidal methodone addict were the ones I saw rescued. I know that Sally and John got back together after that horrible break up, only for Sally to run back to her ex. Even good things end. All names are substituted to protect the innocent. There was a couple having sex in the parking lot and were spotted with the flash light holding security guard. He was reported as stating that the girl was hot, but yet that didn't give us any more clues to the actual couple. I have given money away to customers just because I liked the way their voice sounded, or maybe their voice mail had a great message. I was good to the real victims that were given a bad time. I have talked to managers of large stores and pretended that I was a person of authority from a corporate level and made them sweat for their job as they slept late at night. I feared the call center shutting down twice only to be told it was a false alarm several days later. I have spoke with UPS reps so much that I have made friends in other states. I have grown familiar with the local police department as I've seen the officers patrol the parking lot and enter the building many times. You really don't need to know anything in a call center to be a supervisor. You just kind of self delcare yourself as one and if you know the right person, then you could possibly be shouting orders to the rest in a short amount of time. Regardless of weather, the call center is always open. Heavy snow storms, icy weather, tornado warnings will not close the call center and you will be required to go to work. The organization is so messed up, I've seen people quit and the management not realize that person was gone until 2 weeks later. The call center gets paid for log in hours, meaning once an employee logs in - they are getting paid. Because of this lack of control and organization, I've seen people get paid when they aren't even there. This too seems to have gone unnoticed on many occasions. If you don't watch your pay stub every pay period - you could possibly be cheated what will add up to hundreds in only a few months. This seems to be allowed because those individuals are so stoned, they don't want to face HR. The turn over rate is high, the policies suck, the pay is fair and the job is easy. You must desire drama and be heavily medicated on occasions, but overall I must say that it wasn't too bad.
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this is freakin awesome cuz I know of the place your talkin about! LOL!!
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